There are a number of different scams around at the moment where callers are saying that they are from a:

  1. 1 Solar company and before they fix your solar panels that they require payment up front and require your banking details
  2. 2 Telstra telling you that there is a problem with your email and if you go into your settings and change a number then they can access your computer to fix it.
  3. 3 NetFlix  email saying that they haven't received a payment for card number (Last 4 digits) and to please send through the next payment to the below details.
  4. 4 ATO Tax refunds, click here to claim.
  5. 5 A call from anyone wanting to know your personal details, eg name, address, date of birth and Internet Banking password.

First Choice Credit Union advise members to follow these important tips:

  • be cautious if you are contacted by someone claiming to be from the government or a well-known business who requests personal details or an up-front payment.
  • If you are in doubt about the authenticity of a call, don't commit to anything.  Instead, hang up and call the government department or business directly using their official customer service number to verify it is genuine.
  • Never use the contact details provided by the caller, find the number via an independent source such as the phone book or online search.
  • Never provide or confirm personal details, credit card numbers or other account information over the phone unless you initiated the call and trust the other party.
  • If you receive a phone call out of the blue about your computer and requesting remote access, hang up, even if they mention a well-known company.  Never give an unsolicited caller remote access to your computer.
  • Remember you can still received scam calls even if you have a private number.  Scammers can obtain your number fraudulently from black-market sources.

If you receive one of these calls or are worried someone has obtained your account information please contact our office on (02)6362 2944.

View our privacy policy First Choice Credit Union Ltd/ABN 63087649867/AFSL/Australian Credit Licence 240722/BSB 802318

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